At [Store Name], we carefully inspect and pack every order before dispatch to ensure that you receive your products in proper condition.
No Return or Exchange
All purchases made through our website are considered final sale. We do not accept returns or exchanges for reasons such as:
- Change of mind
- Incorrect size selected by the customer
- Incorrect colour or style selected by the customer
- Personal preference
- The product not meeting the customer’s expectations
- Products purchased during a sale or promotional offer
Please carefully review the product description, size guide, images, and other product information before placing your order.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within [24/48] hours of delivery.
To help us investigate the issue, please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A short description of the issue
Our team will review the information and determine whether the issue qualifies for a replacement or another appropriate resolution.
Items That Cannot Be Accepted
We cannot accept requests relating to products that have been:
- Worn or used
- Washed or altered
- Damaged after delivery
- Returned without prior approval
- Missing original tags, packaging, or accessories, where applicable
Order Cancellation
Once an order has been processed or shipped, cancellation may not be possible. Please contact us as soon as possible if you need to request a cancellation.
Important
By placing an order on our website, you acknowledge and agree to this Exchange & Return Policy.
This policy does not limit any rights or remedies that may be available to customers under applicable consumer-protection laws.